SHIPPING AND RETURNS

Shipping Policy

The order you place on the Oben Tanem site will be shipped on the Friday of the next week after the order date, depending on the stock status, and the cargo tracking number is shared with you by the cargo company via SMS. The delivery time specified on special days and holidays may vary due to the intensity of cargo companies. In such a situation, you can get information about the status of your order from us via the communication means specified on the website www.obentanem.com. www.obentanem.com delivers your orders to you with YURTİÇİ KARGO, which is the contracted cargo company. Turkey's you can order the whole city. In the orders you place from abroad, the shipping cost is reflected in addition to the product price. The cargo company is responsible for any damage that may occur during transportation. For this reason, we kindly ask you to open the package and make sure that the products inside are undamaged with the courier when your order is delivered to you. In case of any damage to the product, do not ask the cargo officer to keep a record and do not take delivery of the product and inform us at the contact addresses specified on our website as soon as possible.

Return & Exchange Policy

In order to initiate your returns, please first contact us at return@obentanem.com
The product you want to return must be unused, and undamaged.
You can return the products in which the protective elements of the product you purchased such as original box, package, package are intact and therefore have not lost their resalable properties within 14 (fourteen) days from the delivery date.
In your return transactions, you must send the original copy of your invoice to our company with the product.
Return fees belong to the customer who wishes to return the product.
After checking the compliance of your product with the return conditions, the transaction status will be sent to you by the e-mail you used when creating your order.
Refunds are made within 30 working days, depending on your bank, from the date of receipt of your return by us. Refunds are made in the same way you used to purchase the product.
If you cannot receive your refund within the specified time, please contact your bank first and then us.